FAQs
Collections organize your articles so people can find them more easily
Can I click a button/object first, and then take a screenshot?
Why is my map so wide and only 1 level?crawler
Can it crawl a password-protected WordPress site to generate the whole website map?wordpress crawling
Why is my URL is not Validating?crawling errors
What does 302 redirect status mean?
Can I resume/restart a crawl that has stopped?
Do you offer Interlinking data for pages?
How do I prevent & fix duplicate pages?
Why is my map different from the one I made in Screaming Frog?
Some pages are missing...why?Here are some logical reasons..
How can I share just specific maps with a client for feedback? And ensure others are not visible.
Why did my crawl only result in 1 page?
Why can't we crawl more than 3,000 pages per sitemap?
Can you crawl SPAs or Web Apps?
Can I crawl subdomains?How to crawl and show subdomains
How can I ensure that my sitemap can complete crawling all the estimated pages even after I reached my plan's limits?Crawling Tips
Can I reorder/reposition the pages of the sitemap?
Can I crawl more pages with deeper levels ( on running sitemap) once I upgrade?
I'm on the PRO plan, which comes with X seats, does that mean that only X people can comment?Sharing is Caring.
Why do I see fewer pages on my map than expected?This can happen occasionally.. here's why.
What do the PDF Exports look like?All pro plans come with this feature.
Why was my Sitemap Paused?Occasionally this will happen - here's why:
Why do Estimate Page #'s differ from Crawled Page #s?
Do you offer discounts to Non-Profits/NGOs?Plans
Do you offer discounts to Students?Account Management
How do I pause my subscription?Account Management
Can I buy power-ups to crawl more pages?
Can I crawl site larger than 50k pages?
Can I filter In & Out specific directories or keywords in a URL?Crawling
Can I just pay for a 1-time crawl?Account Management
Can I crawl a site behind a login/password-protected?Crawling
Can I restrict the crawl to just a part of a website?Crawling
Can I run multiple crawls at once?Crawling
If I upgrade, do I get to keep my screenshot credits from before?Account Management
Can I cancel my account at any time?Account Management
If I downgrade, do I get to keep my screenshot credits from before?Account Management
Will my data and crawls be saved after I Downgrade or Cancel?Account Management
Can I get a refund?Account Management
If I cancel before my plan ends, do I get a partial refund?Account Management
What happens when my running crawl exceeds my monthly plan? Does it crawl the site and not produce any screenshots or does the crawler just stop cold?Crawling
Why am I getting a "Crawl Failed - URL could not be processed" or 403/503, 5xx error?Crawling
Can I share my account with others on my team?Account Management
Where can I find my invoices?Account Management
Can I create multiple Workspaces and have different team members in each one?Account Management
Where is your GDPR page?Privacy
How can I export my sitemap?Data Management
Do you crawl responsibly?Crawling
Can I crawl a Web App?Crawling
Can I crawl a Native Mobile App?Crawling
Can I crawl a Sitemap.xml?Crawling
Can I invite a teammate to my workspace?Account Management
How do you process my credit card payment?Account Management
I deleted my Sitemap. Is it recoverable?Account Management
How Private & Safe is my data?Privacy & Security
What is Over-Crawl Protection?Crawling
Can I edit and customize the sitemap after it is done crawling?Crawling
Do you offer Error Reporting?Crawling
Why haven’t I received a verification email to confirm my account?Account Management
What is your site-mapping structure based on?Crawling
Affiliates FAQs
Can I buy additional user seats?
What is crawling option is better? An OPEN Crawl or CSV crawl?
Why did my CSV crawl return a FAIL or Zeror results?
What is your Retention Policy?
I only see 1 page result on a Password-Protected Login Crawl
Why Did My Payment Fail?ccard issues