FAQs

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Artur Maklyarevsky avatar Jeff avatar
38 articles in this collection
Written by Artur Maklyarevsky and Jeff

Do you offer discounts to NGOs?

Plans
Jeff avatar
Written by Jeff
Updated over a week ago

Do you offer discounts to Students?

Account Management
Jeff avatar
Written by Jeff
Updated over a week ago

How do I pause my subscription?

Account Management
Jeff avatar
Written by Jeff
Updated over a week ago

Can I buy power-ups to crawl more pages?

Jeff avatar
Written by Jeff
Updated over a week ago

Can I crawl site larger than 50k pages?

Jeff avatar
Written by Jeff
Updated over a week ago

Can I filter In & Out specific directories or kewyords in a url?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I just pay for a 1-time crawl?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I crawl a site behind a login/password-protected?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I restrict the crawl to just a part of a website?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I run multiple crawls at once?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

If I run out of screenshots in my plan, can I buy a bit more?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

If I upgrade, do I get to keep my screenshot credits from before?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

If I downgrade, do I get to keep my screenshot credits from before?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Will my data and crawls be saved after I Downgrade or Cancel?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I get a refund?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

If I cancel before my plan ends, do I get a partial refund?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

What happens when my running crawl exceeds my monthly plan? Does it crawl the site and not produce any screenshots or does the crawler just stop cold?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Why am I getting a 403 error?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I share my account with others on my team?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Where can I find my invoices?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I create multiple Workspaces and have different team members in each one?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Where is your GDPR page?

Privacy
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

How do I cancel my account?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

How can I export my sitemap?

Data Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I cancel my account?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Do you crawl responsibly?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I crawl a Web App?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I crawl a Native Mobile App?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I crawl a Sitemap.xml?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I invite a teammate to my workspace?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

How do you process my credit card payment?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

I deleted my Sitemap. Is it recoverable?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

How Private & Safe is my data?

Privacy & Security
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

What is Over-Crawl Protection?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Can I edit and customize the sitemap after it is done crawling?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Do you offer Error Reporting?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

Why haven’t I received a verification email to confirm my account?

Account Management
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago

What is your site-mapping structure based on?

Crawling
Artur Maklyarevsky avatar
Written by Artur Maklyarevsky
Updated over a week ago