FAQs
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By Jeff1 author68 articles
- Can I click a button/object first, and then take a screenshot?
- Why is my map so wide and only 1 level?crawler
- Can it crawl a password-protected WordPress site to generate the whole website map?wordpress crawling
- Why is my URL is not Validating?crawling errors
- What does 302 redirect status mean?
- Can I resume/restart a crawl that has stopped?
- Do you offer Interlinking data for pages?
- How do I prevent & fix duplicate pages?
- Why is my map different from the one I made in Screaming Frog?
- Some pages are missing...why?Here are some logical reasons..
- How can I share just specific maps with a client for feedback? And ensure others are not visible.
- Why did my crawl only result in 1 page?
- Why can't we crawl more than 3,000 pages per sitemap?
- Can you crawl SPAs or Web Apps?
- Can I crawl subdomains?How to crawl and show subdomains
- How can I ensure that my sitemap can complete crawling all the estimated pages even after I reached my plan's limits?Crawling Tips
- Can I reorder/reposition the pages of the sitemap?
- Can I crawl more pages with deeper levels ( on running sitemap) once I upgrade?
- I'm on the PRO plan, which comes with X seats, does that mean that only X people can comment?Sharing is Caring.
- Why do I see fewer pages on my map than expected?This can happen occasionally.. here's why.
- What do the PDF Exports look like?All pro plans come with this feature.
- Why was my Sitemap Paused?Occasionally this will happen - here's why:
- Why do Estimate Page #'s differ from Crawled Page #s?
- Do you offer discounts to Non-Profits/NGOs?Plans
- Do you offer discounts to Students?Account Management
- How do I pause my subscription?Account Management
- Can I buy power-ups to crawl more pages?
- Can I filter In & Out specific directories or keywords in a URL?Crawling
- Can I just pay for a 1-time crawl?Account Management
- Can I crawl a site behind a login/password-protected?Crawling
- Can I restrict the crawl to just a part of a website?Crawling
- Can I run multiple crawls at once?Crawling
- If I upgrade, do I get to keep my screenshot credits from before?Account Management
- Can I cancel my account at any time?Account Management
- If I downgrade, do I get to keep my screenshot credits from before?Account Management
- Will my data and crawls be saved after I Downgrade or Cancel?Account Management
- Can I get a refund?Account Management
- If I cancel before my plan ends, do I get a partial refund?Account Management
- What happens when my running crawl exceeds my monthly plan? Does it crawl the site and not produce any screenshots or does the crawler just stop cold?Crawling
- Why am I getting a "Crawl Failed - URL could not be processed" or 403/503, 5xx error?Crawling Issies
- Can I share my account with others on my team?Account Management
- Where can I find my invoices?Account Management
- Can I create multiple Workspaces and have different team members in each one?Account Management
- Where is your GDPR page?Privacy
- How can I export my sitemap?Data Management
- Do you crawl responsibly?Crawling
- Can I crawl a Web App?Crawling
- Can I crawl a Native Mobile App?Crawling
- Can I crawl a Sitemap.xml?Crawling
- Can I invite a teammate to my workspace?Account Management
- How do you process my credit card payment?Account Management
- I deleted my Sitemap. Is it recoverable?Account Management
- How Private & Safe is my data?Privacy & Security
- What is Over-Crawl Protection?Crawling
- Can I edit and customize the sitemap after it is done crawling?Crawling
- Do you offer Error Reporting?Crawling
- Why haven’t I received a verification email to confirm my account?Account Management
- What is your site-mapping structure based on?Crawling
- Affiliates FAQs
- Can I buy additional user seats?
- What is crawling option is better? An OPEN Crawl or CSV crawl?
- Why did my CSV crawl return a FAIL or Zeror results?
- What is your Retention Policy?
- I only see 1 page result on a Password-Protected Login Crawl
- Why Did My Payment Fail?ccard issues
- How can I buy more AI Optimization credits?
- The Crawl isn't representing the actual way a user is seeing the site - why and what can be done?Flat Map - Why it happens, how to solve it.
- Do you also take mobile viewport screenshots?