FAQs

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60 articles in this collection
Written by Jeff and Artur M

Why is my map so wide and only 1 level?

crawler

Written by Jeff
Updated over a week ago

Can it crawl a password-protected WordPress site to generate the whole website map?

wordpress crawling

Written by Jeff
Updated over a week ago

What is this CNAME feature?

Written by Jeff
Updated over a week ago

Why is my URL is not Validating?

crawling errors

Written by Jeff
Updated over a week ago

What does 302 redirect status mean?

Written by Jeff
Updated over a week ago

Can I resume/restart a crawl that has stopped?

Written by Jeff
Updated over a week ago

Do you offer Interlinking data for pages?

Written by Jeff
Updated over a week ago

How do I prevent & fix duplicate pages?

Written by Jeff
Updated over a week ago

Why is my map different from the one I made in Screaming Frog?

Written by Jeff
Updated over a week ago

Some pages are missing...why?

Written by Jeff
Updated over a week ago

How can I share just specific maps with a client for feedback? And ensure others are not visible.

Written by Jeff
Updated over a week ago

Why did my crawl only result in 1 page?

Written by Jeff
Updated over a week ago

Why can't we crawl more than 3,000 pages per sitemap?

Written by Jeff
Updated over a week ago

Can you crawl SPAs or Web Apps?

Written by Jeff
Updated over a week ago

Can I crawl subdomains?

How to crawl and show subdomains

Written by Jeff
Updated over a week ago

How can I ensure that my sitemap can complete crawling all the estimated pages even after I reached my plan's limits?

Crawling Tips

Written by Jeff
Updated over a week ago

Can I reorder/reposition the pages of the sitemap?

Written by Jeff
Updated over a week ago

Can I crawl more pages with deeper levels ( on running sitemap) once I upgrade?

Written by Jeff
Updated over a week ago

I'm on the Freelancer plan, which comes with 3 users, does that mean that only 3 people can comment?

Sharing is Caring.

Written by Jeff
Updated over a week ago

Why do I see fewer pages on my map than expected?

This can happen occasionally.. here's why.

Written by Jeff
Updated over a week ago

What do the PDF Exports look like?

All pro plans come with this feature.

Written by Jeff
Updated over a week ago

Why was my Sitemap Paused?

Occasionally this will happen - here's why:

Written by Jeff
Updated over a week ago

Why do Estimate Page #'s differ from Crawled Page #s?

Written by Jeff
Updated over a week ago

Do you offer discounts to Non-Profits/NGOs?

Plans

Written by Jeff
Updated over a week ago

Do you offer discounts to Students?

Account Management

Written by Jeff
Updated over a week ago

How do I pause my subscription?

Account Management

Written by Jeff
Updated over a week ago

Can I buy power-ups to crawl more pages?

Written by Jeff
Updated over a week ago

Can I crawl site larger than 50k pages?

Written by Jeff
Updated over a week ago

Can I filter In & Out specific directories or keywords in a URL?

Crawling

Written by Artur M
Updated over a week ago

Can I just pay for a 1-time crawl?

Account Management

Written by Artur M
Updated over a week ago

Can I crawl a site behind a login/password-protected?

Crawling

Written by Artur M
Updated over a week ago

Can I restrict the crawl to just a part of a website?

Crawling

Written by Artur M
Updated over a week ago

Can I run multiple crawls at once?

Crawling

Written by Artur M
Updated over a week ago

If I run out of screenshots in my plan, can I buy a bit more?

Account Management

Written by Artur M
Updated over a week ago

If I upgrade, do I get to keep my screenshot credits from before?

Account Management

Written by Artur M
Updated over a week ago

Can I cancel my account at any time?

Account Management

Written by Artur M
Updated over a week ago

If I downgrade, do I get to keep my screenshot credits from before?

Account Management

Written by Artur M
Updated over a week ago

Will my data and crawls be saved after I Downgrade or Cancel?

Account Management

Written by Artur M
Updated over a week ago

Can I get a refund?

Account Management

Written by Artur M
Updated over a week ago

If I cancel before my plan ends, do I get a partial refund?

Account Management

Written by Artur M
Updated over a week ago

What happens when my running crawl exceeds my monthly plan? Does it crawl the site and not produce any screenshots or does the crawler just stop cold?

Crawling

Written by Artur M
Updated over a week ago

Why am I getting a "Crawl Failed - URL could not be processed" or 403/503, 5xx error?

Crawling

Written by Artur M
Updated over a week ago

Can I share my account with others on my team?

Account Management

Written by Artur M
Updated over a week ago

Where can I find my invoices?

Account Management

Written by Artur M
Updated over a week ago

Can I create multiple Workspaces and have different team members in each one?

Account Management

Written by Artur M
Updated over a week ago

Where is your GDPR page?

Privacy

Written by Artur M
Updated over a week ago

How can I export my sitemap?

Data Management

Written by Artur M
Updated over a week ago

Do you crawl responsibly?

Crawling

Written by Artur M
Updated over a week ago

Can I crawl a Web App?

Crawling

Written by Artur M
Updated over a week ago

Can I crawl a Native Mobile App?

Crawling

Written by Artur M
Updated over a week ago

Can I crawl a Sitemap.xml?

Crawling

Written by Artur M
Updated over a week ago

Can I invite a teammate to my workspace?

Account Management

Written by Artur M
Updated over a week ago

How do you process my credit card payment?

Account Management

Written by Artur M
Updated over a week ago

I deleted my Sitemap. Is it recoverable?

Account Management

Written by Artur M
Updated over a week ago

How Private & Safe is my data?

Privacy & Security

Written by Artur M
Updated over a week ago

What is Over-Crawl Protection?

Crawling

Written by Artur M
Updated over a week ago

Can I edit and customize the sitemap after it is done crawling?

Crawling

Written by Artur M
Updated over a week ago

Do you offer Error Reporting?

Crawling

Written by Artur M
Updated over a week ago

Why haven’t I received a verification email to confirm my account?

Account Management

Written by Artur M
Updated over a week ago

What is your site-mapping structure based on?

Crawling

Written by Artur M
Updated over a week ago