FAQs

Collections organize your articles so people can find them more easily

Artur M avatar Jeff avatar
59 articles in this collection
Written by Artur M and Jeff

What is this CNAME feature?

Jeff avatar
Written by Jeff
Updated over a week ago

Why is my URL is not Validating?

crawling errors
Jeff avatar
Written by Jeff
Updated over a week ago

What does 302 redirect status mean?

Jeff avatar
Written by Jeff
Updated over a week ago

Can I resume/restart a crawl that has stopped?

Jeff avatar
Written by Jeff
Updated over a week ago

Do you offer Interlinking data for pages?

Jeff avatar
Written by Jeff
Updated over a week ago

How do I prevent & fix duplicate pages?

Jeff avatar
Written by Jeff
Updated over a week ago

Why is my map different from the one I made in Screaming Frog?

Jeff avatar
Written by Jeff
Updated over a week ago

I noticed some pages are missing why?

Jeff avatar
Written by Jeff
Updated over a week ago

How can I share just specific maps with a client for feedback? And ensure others are not visible.

Jeff avatar
Written by Jeff
Updated over a week ago

Why did my crawl only result in 1 page?

Jeff avatar
Written by Jeff
Updated over a week ago

Why can't we crawl more than 3,000 pages per sitemap?

Jeff avatar
Written by Jeff
Updated over a week ago

I've tried to do a crawl, but it can't seem to get past the first page..Why???

Why is the sitemap only showing 1 URL?
Jeff avatar
Written by Jeff
Updated over a week ago

Can you crawl SPAs or Web Apps?

Jeff avatar
Written by Jeff
Updated over a week ago

Can I crawl subdomains?

How to crawl and show subdomains
Jeff avatar
Written by Jeff
Updated over a week ago

How can I ensure that my sitemap can complete crawling all the estimated pages even after I reached my plan's limits?

Crawling Tips
Jeff avatar
Written by Jeff
Updated over a week ago

Can I reorder/reposition the pages of the sitemap?

Jeff avatar
Written by Jeff
Updated over a week ago

Can I crawl more pages with deeper levels ( on running sitemap) once I upgrade?

Jeff avatar
Written by Jeff
Updated over a week ago

I'm on the Freelancer plan, which comes with 3 users, does that mean that only 3 people can comment?

Sharing is Caring.
Jeff avatar
Written by Jeff
Updated over a week ago

Why do I see fewer pages on my map than expected?

This can happen occasionally.. here's why.
Jeff avatar
Written by Jeff
Updated over a week ago

What do the PDF Exports look like?

All pro plans come with this feature.
Jeff avatar
Written by Jeff
Updated over a week ago

Why was my Sitemap Paused?

Occasionally this will happen - here's why:
Jeff avatar
Written by Jeff
Updated over a week ago

Why do Estimate Page #'s differ from Crawled Page #s?

Jeff avatar
Written by Jeff
Updated over a week ago

Do you offer discounts to Non-Profits/NGOs?

Plans
Jeff avatar
Written by Jeff
Updated over a week ago

Do you offer discounts to Students?

Account Management
Jeff avatar
Written by Jeff
Updated over a week ago

How do I pause my subscription?

Account Management
Jeff avatar
Written by Jeff
Updated over a week ago

Can I buy power-ups to crawl more pages?

Jeff avatar
Written by Jeff
Updated over a week ago

Can I crawl site larger than 50k pages?

Jeff avatar
Written by Jeff
Updated over a week ago

Can I filter In & Out specific directories or keywords in a URL?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Can I just pay for a 1-time crawl?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

Can I crawl a site behind a login/password-protected?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Can I restrict the crawl to just a part of a website?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Can I run multiple crawls at once?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

If I run out of screenshots in my plan, can I buy a bit more?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

If I upgrade, do I get to keep my screenshot credits from before?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

Can I cancel my account at any time?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

If I downgrade, do I get to keep my screenshot credits from before?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

Will my data and crawls be saved after I Downgrade or Cancel?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

Can I get a refund?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

If I cancel before my plan ends, do I get a partial refund?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

What happens when my running crawl exceeds my monthly plan? Does it crawl the site and not produce any screenshots or does the crawler just stop cold?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Why am I getting a "Crawl Failed - URL could not be processed" or 403/503, 5xx error?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Can I share my account with others on my team?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

Where can I find my invoices?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

Can I create multiple Workspaces and have different team members in each one?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

Where is your GDPR page?

Privacy
Artur M avatar
Written by Artur M
Updated over a week ago

How can I export my sitemap?

Data Management
Artur M avatar
Written by Artur M
Updated over a week ago

Do you crawl responsibly?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Can I crawl a Web App?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Can I crawl a Native Mobile App?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Can I crawl a Sitemap.xml?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Can I invite a teammate to my workspace?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

How do you process my credit card payment?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

I deleted my Sitemap. Is it recoverable?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

How Private & Safe is my data?

Privacy & Security
Artur M avatar
Written by Artur M
Updated over a week ago

What is Over-Crawl Protection?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Can I edit and customize the sitemap after it is done crawling?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Do you offer Error Reporting?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago

Why haven’t I received a verification email to confirm my account?

Account Management
Artur M avatar
Written by Artur M
Updated over a week ago

What is your site-mapping structure based on?

Crawling
Artur M avatar
Written by Artur M
Updated over a week ago