FAQs

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33 articles in this collection
Written by Artur Maklyarevsky

Why am I getting a 403 error?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I share my account with others on my team?

Account Management
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Written by Artur Maklyarevsky
Updated this week

If I run out of screenshots in my plan, can I buy a bit more?

Account Management
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Written by Artur Maklyarevsky
Updated this week

Can I filter out specific directories?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I just pay for a 1-time crawl?

Account Management
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Written by Artur Maklyarevsky
Updated this week

Where can I find my invoices?

Account Management
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Written by Artur Maklyarevsky
Updated this week

Can I run multiple crawls at once?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I create multiple Workspaces and have different team members in each one?

Account Management
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Written by Artur Maklyarevsky
Updated this week

Where is your GDPR page?

Privacy
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Written by Artur Maklyarevsky
Updated this week

If I upgrade, do I get to keep my screenshot credits from before?

Account Management
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Written by Artur Maklyarevsky
Updated this week

If I downgrade, do I get to keep my screenshot credits from before?

Account Management
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Written by Artur Maklyarevsky
Updated this week

How do I cancel my account?

Account Management
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Written by Artur Maklyarevsky
Updated this week

If I cancel before my plan ends, do I get a partial refund?

Account Management
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Written by Artur Maklyarevsky
Updated this week

Will my data and crawls be saved after I Downgrade or Cancel?

Account Management
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Written by Artur Maklyarevsky
Updated this week

Can I cancel my account?

Account Management
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Written by Artur Maklyarevsky
Updated this week

Do you crawl responsibly?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I get a refund?

Account Management
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Written by Artur Maklyarevsky
Updated this week

Can I crawl a Web App?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I crawl a Native Mobile App?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I crawl a Sitemap.xml?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I crawl just a part of a website?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I invite a teammate to my workspace?

Account Management
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Written by Artur Maklyarevsky
Updated this week

How can I export my sitemap?

Data Management
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Written by Artur Maklyarevsky
Updated this week

How do you process my credit card payment?

Account Management
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Written by Artur Maklyarevsky
Updated this week

I deleted my Sitemap. Is it recoverable?

Account Management
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Written by Artur Maklyarevsky
Updated this week

How Private & Safe is my data?

Privacy & Security
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Written by Artur Maklyarevsky
Updated this week

What is Over-Crawl Protection?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I crawl a password-protected domain?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Can I edit the sitemap after it is done crawling?

Crawling
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Written by Artur Maklyarevsky
Updated this week

What happens when my running crawl exceeds my monthly plan? Does it crawl the site and not produce any screenshots or does the crawler just stop cold?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Do you offer Error Reporting?

Crawling
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Written by Artur Maklyarevsky
Updated this week

Why haven’t I received a verification email to confirm my account?

Account Management
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Written by Artur Maklyarevsky
Updated this week

What is your site-mapping structure based on?

Crawling
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Written by Artur Maklyarevsky
Updated this week